Frequently Asked Questions




Alates have broad waists and two pair of wings that are equal in size and shape. They continue shed their wings after a short flight. Winged ants have slender waists and two pair of wings that differ in size and shape (front pair is much larger). Flying ants shed their wings like alates. Collect a few sample and contact us to get them identified if you want to be sure.

Mud trails/tubes/tunnels are one of the top criterions of subterranean termite activity.

Yes, termite love to digest wood (cellulose). Termites has a role to break down the wood into humus. Using symbiotic microbes that live inside their stomachs, termites are able to digest cellulose. They are extremely well organized and persistent in their search for new food sources. On the other hand, they will also eat anything containing cellulose – wallpaper, books, boxes, carpet backing, drywall and even furniture.

Termites cannot bypass solid concrete, but they can enter through a crack only 1/32 of an inch wide. Crevices of this size or bigger often occur where two pieces of concrete adjoin, like when poured separately and around plumbing penetrations through the concrete or where the concrete has openings.

A worker termite lifespan is about one to two years. A queen may live for more than decades.

Alates utilized their wings to fly a short distance from their nest. They then discard their wings, burrow themselves in the soil to spend the rest of their lives building a new colony.

Alates attempt to pair with a swarmer of the opposite sex within their colony. They must seek for a suitable habitat before establishing a new colony. They require moist soil preferably in direct contact with wood, in order to survive. The termites that swarm inside a building and cannot get out will quickly die from desiccation.

Termites don’t need much room to enter your home or business. In fact,
they can enter a building structure through a space as small as 1/32 of an inch, from the soil along the foundation or through cracks in the slab, expansion joints, electrical cables, around plumbing and voids in brick. While most subterranean termite infestations come from a colony living in soil outside the building, some infestations started above the ground. This occurs when a termite king and queen startup a nest within a structure or when foraging termite workers become isolated and failed to return to the parent colony. Such conditions are most common in high-moisture areas. Structures with flat roofs or severe leaks also be at risk because the structure can retain enough moisture for a termite colony to establish itself. Constant moisture level allows a termite colony to survive even without a connection to the soil.

Alates are looking for soil with high moisture and close to wood in order
to form a new colony. The chance of these conditions exist inside your home is very low, but there is still a chance whereby your house have such humid and moist area for them to develop.

Termites forage for 365 and they spread mostly underground. If your home is currently free of termite, there is a chance that it could be infested by termites that are active foraging nearby. A preventative termite control program will help avoid termite infestation.

A home infested by drywood termite will require termite foaming treatment. This allows the insecticide to travel in form of foam along the tunnel/galleries in order to hit the drywood termite. It is the most effective method of controlling drywood termite infestations.

Yes. Without an effective prevention program, like our Baiting System, your home is welcoming termite for creating damage, which may remain unseen until it raised a serious problem. Baiting System is designed to monitor and eliminate individual termites as well as their colonies. Bear in mind that just because you don’t spot individual termites does not mean your property is free from infestation. Subterranean termites live in colonies that consists of hundreds of thousands of termites. They work 24/7 and are arduous to detect since 80 percent of the wood they feed on is hidden within the building structure.

Individual termites can be affected within few days after consumed the  bait, but it may take several weeks or months for an entire colony to be eliminated. Some of the factors are taken into consideration on the bait effectiveness such as geography, the number of termites in the colony, the number of colonies infesting the structure and the termite species.

There are a couple of solutions based on type of termites found at your  premise. System Pest recommends a Termite Inspection in order to determine the best method and treatment plan. Dusting can only be carried out if active termite found in the premise. Termiticide powder will be puffed into mud tubes. The principle is to treat foraging termites with small amount of dust, allowing them to return to their nest and pass on the toxicant to other colony members through allo-grooming. Baiting can be categorized into In-ground monitoring station and Above-ground baiting station. This baiting solution would requires termites to feed on baits containing an insect growth regulator. After worker termites feed on the bait, they will share the food with other colony members via trophallaxis. Then, the colony will be suppressed or eliminated. Before baiting, monitoring stations containing cellulose are planted on the ground along the building perimeter. Once termites are found, the bait containing a toxicant is introduced. Bait stations are inspected at selected intervals, about 7-10 days and replenished when half of the baits are consumed. Upon elimination/suppression, the stations are inspected again at regular intervals. For above-ground baiting, the baiting box is placed firmly onto an active mud tube, or a piece of infested wood. It is sealed tightly with masking tape so that there is no air movement that could disturb the termite feeding on the bait. Corrective soil treatments utilize the application of termiticide to the soil at all potential entry points into the building. As the termites forage, they will come into contact with the treated soil if they try to enter the building. Soil treatments are intended to control termite for extended periods of time, usually 5 years, prior to construction of new building. However, physical disturbance to the treatment zone such as landscaping activities, soil erosion and natural degradation of the termiticide may shortened the efficacy of the termiticide applied. All the termite treatments that System Pest offered are renewable.

No. As the spray will only kill the termites where the spray hits. The rest of the termites will flee and warn the rest of the colony causing them to move and spread to other areas of your home. These colonies are huge, ranging from thousand to hundred thousand of termite individuals. The colony then finds safer areas to attack and do even more damage.  The best and the only way to get rid of a termite infestation is by eliminating the colony and most importantly the only breeder of the problem, which is the termite queen.


Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.


We do not accept returns once the product has been opened and used.

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.

Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.